Privacy Policy
SYNERGY COSMETIC SURGERY AND MED SPA, LLC
Steven Chang, MD
Effective Date: September 2026
SYNERGY COSMETIC SURGERY AND MED SPA, LLC (“SYNERGY,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, communications, and services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit synergycosmeticpalmbeach.com, contact our practice, request an appointment or consultation, or otherwise interact with SYNERGY.
This Privacy Policy applies to information collected through our website and related electronic communications. Certain information maintained as part of your patient record is also protected under federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), as applicable.
1. Information We Collect
Depending on how you interact with SYNERGY, we may collect information such as:
- Name
- Telephone number and mobile telephone number
- Email address
- Mailing address
- Appointment and scheduling information
- Information you voluntarily provide when contacting us or requesting a consultation
- Information necessary to provide or coordinate healthcare and cosmetic services
- Payment and transaction information
- Communications and correspondence with our practice
- Information submitted through website forms
- Technical information such as IP address, browser type, device information, pages visited, referring website, and approximate location information
- Information collected through cookies, analytics technologies, and advertising technologies
Please do not submit highly sensitive medical information through a general website contact form unless specifically requested by SYNERGY through an appropriate secure system.
2. How We Use Information
We may use information we collect for purposes including:
- Responding to questions, requests, and inquiries
- Scheduling and managing consultations, appointments, procedures, and treatments
- Providing healthcare, cosmetic surgery, and medical spa services
- Communicating with patients regarding their care and services
- Providing appointment confirmations and reminders
- Providing pre-procedure and post-procedure information
- Responding to requests for information
- Processing payments and transactions
- Managing our business and website
- Improving our website, services, and patient experience
- Maintaining security and preventing fraud or abuse
- Complying with legal and regulatory requirements
- Sending information about services, events, promotions, or other offerings when permitted by law and when applicable consent has been obtained
3. Telephone and SMS/Text Messaging
If you provide your mobile telephone number and separately opt in to receive SMS/text messages from SYNERGY, we may use text messaging to communicate with you.
Depending on the type of consent you provide, SMS messages may include:
- Appointment confirmations and reminders
- Scheduling and administrative communications
- Pre-procedure and post-procedure information
- Follow-up communications
- Service updates and announcements
- Promotional offers, events, and special announcements
Message frequency varies. Message and data rates may apply.
Mobile Information and SMS Consent
SYNERGY does not sell, rent, or share your mobile telephone number, SMS/text messaging opt-in information, or messaging consent data with third parties or affiliates for their own marketing or promotional purposes.
Your mobile information and messaging consent may be provided to service providers, telecommunications carriers, software providers, or other vendors that assist SYNERGY in delivering communications or operating our business. These providers may use the information only to perform services on our behalf and are not authorized to use your mobile information or messaging consent for their own independent marketing purposes.
SMS consent is not transferred or sold to another company for that company’s independent marketing purposes.
SMS Consent Is Optional
Consent to receive promotional or other non-essential SMS messages is voluntary and is not a condition of purchasing goods or services, receiving medical care, scheduling an appointment, or obtaining a consultation from SYNERGY.
Where a separate SMS consent checkbox is provided, it will not be pre-selected. You may decline SMS consent and continue to use our website and request services.
Opting Out of SMS
You may opt out of promotional SMS messages at any time by replying STOP to an SMS message.
After you opt out, you will no longer receive promotional SMS messages from the applicable messaging program. You may continue to receive limited transactional or administrative communications when permitted or required to manage an existing appointment, procedure, transaction, patient relationship, or other service.
For assistance with SMS messaging, reply HELP to any message or contact us at 561-888-6720 or info@synergycosmeticpalmbeach.com.
If you change your mobile telephone number, please notify SYNERGY so that your communication preferences can be updated.
4. Electronic Communications
When you provide your telephone number or email address, we may use those communication methods to respond to inquiries, manage appointments, provide requested information, and communicate regarding services.
Electronic communications may not always be secure. Please do not send highly sensitive medical information through ordinary email or an unsecured website contact form unless specifically instructed to do so through an appropriate secure communication method.
5. HIPAA and Protected Health Information
SYNERGY and Steven Chang, MD recognize the importance of protecting patient health information.
Protected health information may be collected, used, and disclosed as permitted or required by HIPAA and other applicable federal and Florida laws. This may include uses and disclosures necessary to provide treatment, obtain payment, conduct healthcare operations, comply with legal requirements, or perform other activities permitted by law.
Patients receive a separate Notice of Privacy Practices describing their rights and how protected health information may be used and disclosed.
The HIPAA Notice of Privacy Practices governs protected health information maintained as part of the patient relationship. This website Privacy Policy primarily addresses information collected through the website and general electronic communications.
6. Service Providers
We may use third-party companies and service providers to help operate our website, communicate with patients and prospective patients, process transactions, provide scheduling and customer-support services, analyze website traffic, maintain security, and perform other business functions.
These providers may have access to information reasonably necessary to perform services on our behalf.
Examples may include website hosting providers, appointment and customer-management platforms, communication providers, analytics providers, payment processors, spam-prevention services, and telecommunications providers.
Service providers are not authorized to use information provided to them by SYNERGY for purposes unrelated to the services they provide to us, except as otherwise permitted by law or disclosed to you.
7. Website Analytics
We may use analytics services, including Google Analytics or similar technologies, to understand how visitors use our website.
These services may collect information such as IP address, device information, browser information, pages visited, referring websites, and interactions with the website.
Analytics information may be used to improve website performance, user experience, advertising effectiveness, and business operations.
8. Advertising and Remarketing
SYNERGY may use advertising and remarketing technologies provided by third parties, including platforms such as Google and Meta, to measure advertising performance and display advertisements to individuals who have previously interacted with our website.
These technologies may use cookies, pixels, or similar technologies to collect information about website interactions.
Third-party advertising platforms may process information according to their own privacy policies and terms.
Where required, we will obtain applicable consent or provide applicable choices regarding cookies and similar technologies.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate and secure the website
- Remember preferences
- Analyze website usage
- Improve website performance
- Measure advertising effectiveness
- Support marketing and remarketing activities
You may be able to control or disable cookies through your browser settings. Certain website functions may not operate properly if cookies are disabled.
10. Information Submitted Through Website Forms
Information submitted through website forms may be transmitted to SYNERGY and/or service providers that process website forms, prevent spam, manage communications, or provide related services.
We may retain form submissions and related information for as long as reasonably necessary for business, legal, security, recordkeeping, or patient-care purposes.
Please avoid submitting sensitive medical information through a general contact form unless specifically requested.
11. Patient Images and Before-and-After Photographs
SYNERGY may display before-and-after photographs, videos, testimonials, or other patient-related content on its website or marketing materials when appropriate authorization has been obtained.
Patient images will not be publicly used without the applicable patient’s written authorization.
Patients may contact the practice regarding previously authorized images or content in accordance with the applicable authorization and law.
Individual results vary, and photographs do not guarantee a particular outcome.
12. Information Sharing and Disclosure
We do not sell personal information for monetary consideration.
We may disclose information when reasonably necessary to:
- Provide requested services
- Operate our website and business
- Communicate with you
- Process payments or transactions
- Provide healthcare services
- Work with service providers acting on our behalf
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Protect the rights, property, safety, or security of SYNERGY, our patients, our personnel, or others
- Prevent fraud, abuse, or security threats
- Fulfill another purpose disclosed to you at the time information is collected
Mobile Information and Messaging Consent — Additional Restriction
Notwithstanding anything else in this Privacy Policy, SYNERGY does not sell, rent, exchange, transfer, or otherwise provide mobile telephone numbers, SMS/text messaging opt-in data, or messaging consent information to third parties or affiliates for their own marketing or promotional purposes.
This restriction does not prevent SYNERGY from using telecommunications carriers, messaging platforms, software vendors, or other service providers as necessary to deliver communications on our behalf.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
No method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
14. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our rights.
Patient records are retained in accordance with applicable healthcare-record retention requirements and practice policies.
15. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
If we become aware that a child under 13 has provided personal information through the website, we will take reasonable steps to delete the information as appropriate.
Services involving minors may be subject to separate consent and treatment requirements.
16. Third-Party Websites
Our website may contain links to third-party websites or embedded content from third-party services.
Third-party websites and services operate under their own privacy policies and terms. SYNERGY is not responsible for the privacy practices of third-party websites or services that we do not control.
17. Your Privacy Choices
Depending on applicable law and the type of information involved, you may have rights or choices concerning your personal information, including:
- Requesting access to certain information
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Requesting information regarding certain disclosures
- Opting out of certain marketing communications
- Opting out of promotional SMS messages by replying STOP
- Managing certain cookie or advertising preferences
Certain information, particularly protected health information, is subject to additional rights and procedures under HIPAA and applicable law.
18. Marketing Communications
You may receive email, telephone, SMS, or other communications regarding SYNERGY’s services, promotions, events, or announcements when permitted by law and when applicable consent has been obtained.
You may opt out of promotional email communications by following the unsubscribe instructions contained in the applicable email.
SMS opt-out instructions are described above.
Opting out of promotional communications does not necessarily prevent transactional, administrative, or other communications necessary to provide services or manage an existing relationship.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will post the revised Privacy Policy on this page and update the Effective Date.
Your continued use of the website after the revised Privacy Policy is posted constitutes your acknowledgment of the updated policy to the extent permitted by applicable law.
20. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
SYNERGY COSMETIC SURGERY AND MED SPA, LLC
Steven Chang, MD
1411 N Flagler Drive, Suite 8800
West Palm Beach, FL 33401
Phone: 561-888-6720
Email: privacy@synergycosmeticpalmbeach.com
If you have a question or concern regarding your protected health information, you may also contact our office regarding our Notice of Privacy Practices and applicable HIPAA rights.
You will not be retaliated against for filing a privacy complaint.